SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Your delivery charges will be calculated at checkout.
How long will delivery take?
Delivery time varies from location to location. Upon checkout you will receive a tracking number via email allowing you to see exactly when your delicious package with be arriving. If you do not receive a tracking number please feel free to contact us!
What exactly happens after ordering?
After ordering one of our products you will receive a tracking number via email. If you do not receive a tracking number please feel free to contact us!
Where can I view my sales receipt?
Once you created the order and payment is successful you will get it in your email and also in your account in our online store
How long do I have to return an order?
As per our policy the return period is 14 Days, for more information please read our Refunds & Returns Policy
What exactly happens after ordering?
After ordering one of our products you will receive a tracking number via email. If you do not receive a tracking number please feel free to contact us.
PAYMENT INFORMATION
How is the recipient reimbursed?
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (7-21 business days not including 2 business day processing time)
- A full refund if the item is not as described
Can I be reimbursed through the original payment method?
After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money will returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:
How can I return an item?
For order return please contact us via our email: support@clieostore.com, and our team will guide you for refund and proved our address for order return if the order return is within 14 days as per our Refunds & Returns Policy
Will I receive the same product that I see in the picture?
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
Also please be aware that some of the images of our cracker contents are used to show customers the type of item they will be receiving inside their crackers and not necessarily the exact gift contents of the crackers. Our Product Descriptions will inform you if the contents of our crackers may vary from what is displayed in the contents image. If this the case please be assured that all contents used will be similar in type and value, as we are always adding new and interesting items to our gift lines.
ORDERS AND RETURNS
Can the country receiving the shipment be different than the country of purchase?
YES, it can be
Delivery charges for orders from the Online Shop?
Delivery charges varies from location to location, we have a free shipping in USA and some more countries
What exactly happens after ordering?
After ordering one of our products you will receive a tracking number via email. If you do not receive a tracking number please feel free to contact us!
Will you restock items indicated as “out of stock?”
If a popular item is out of stock, we try hard to restock within 2 weeks. For slower selling items, we try to restock within 1-2 months
How do I subscribe to the newsletter?
When creating order or just sign up in our online store
How long does the delivery take?
Delivery time varies from location to location. guaranteed time (7-21 business days not including 2 business day processing time) please feel free to contact us!